I’m a mixed-methods UX Researcher and Service Designer with 7 years of professional experience.

I specialize in humanizing complex omnichannel experiences, and approach problem solving with a focus on systems thinking, co-creation, and curiosity.

📍Seattle, WA | Open to relocation!

Envisioning airport customer service in a self-service era of travel

contextual inquiry • jobs-to-be-done • service design • ux design • concept testing

Revamping the national end-of-life care planning program experience

user interviews • observations • usability tests • provotyping • co-design • service design

Reforming labor policies and community programs for lower-income workers

surveys • statistical modelling • focus groups • interviews • metrics tracking

Testing on-the-go usability of Canvas Mobile

usability testing