I’m a mixed-methods UX Researcher and Service Designer with 7 years of professional experience.
I specialize in humanizing complex omnichannel experiences, and approach problem solving with a focus on systems thinking, co-creation, and curiosity.
📍Seattle, WA | Open to relocation!
featured work.
Envisioning airport customer service in a self-service era of travel
contextual inquiry • jobs-to-be-done • service design • ux design • concept testing
Revamping the national end-of-life care planning program experience
user interviews • observations • usability tests • provotyping • co-design • service design
Reforming labor policies and community programs for lower-income workers
surveys • statistical modelling • focus groups • interviews • metrics tracking
Testing on-the-go usability of Canvas Mobile
usability testing
Excited for opportunities to continue working on omnichannel experiences and services!
Financial services, health & well-being, productivity, enterprise systems, education