professional

2024.05 - present

Senior UX Researcher (volunteer)

Mentor Me Collective (USA)

2024.02 - 2024.08

Lead UX Researcher, Service Designer (sponsored capstone)

United Airlines (USA)

2022.09 - 2023.09

UX Researcher, Service Designer

Government Technology Agency (Singapore)

2019.09 - 2022.08

Manager, User Research

Ministry of Manpower (Singapore)

2017.07 - 2019.08

Marketing Communications Researcher

Ministry of Digital Development and Information (Singapore)

education

Master of Human-Computer Interaction and Design, University of Washington

Bachelor of Arts, Psychology and Business Management, Columbia University

Magna cum laude, Phi Beta Kappa

research

Interviews

Contextual inquiry

Focus groups

Usability tests

Surveys

Experiments

A/B Testing

Statistical analysis

Data visualization

design

Service design

Design facilitation

Journey maps

Service blueprints

Wireframing

Prototyping

Content strategy & design

Video editing

software

Tableau

R

Figma

Miro

UserTesting

Qualtrics