Envisioning airport customer service in a self-service era of travel
Envisioning airport customer service in a self-service era of travel
ResearchDesign
Revamping the national end-of-life planning program strategy
Revamping the national end-of-life planning program strategy
ResearchDesign
Revamping the national end-of-life care planning program (new)
Revamping the national end-of-life care planning program (new)
ResearchDesign
(archive) Designing a self-initiated end-of-life planning experience
(archive) Designing a self-initiated end-of-life planning experience
ResearchDesign
Envisioning airport customer service in a self-service era of travel (OLD)
Envisioning airport customer service in a self-service era of travel (OLD)
ResearchDesign
Reforming labor policies and community programs for lower-income workers
Reforming labor policies and community programs for lower-income workers
ResearchDesign
(archive) Reforming labor policies and community programs for lower-income workers
(archive) Reforming labor policies and community programs for lower-income workers
ResearchDesign
Prototyping an immersive experience on mental health awareness
Prototyping an immersive experience on mental health awareness
Product ManagementDesign
Reimagining the future role of lobby agents’ at United Airlines’ hubs
Reimagining the future role of lobby agents’ at United Airlines’ hubs
ResearchDesign
Envisioning airport customer service in a self-service era of travel v2
Envisioning airport customer service in a self-service era of travel v2
ResearchDesign